We specialise in providing all types of babysitting and childcare services to parents, including ad-hoc, one-off, last-minute, recurring and temporary nannies to parents in London and the UK. To learn more about our babysitting service or nanny placement service, please visit the Our Services section.
Yes you need to go through a quick registration process to use KidSitter. This is mainly so that we have your details and can get in touch with you during the booking. You can register here.
It is very simple. Whenever you need a trusted sitter to watch your little ones, please make a booking online. We will select an available sitter from our network of recommended and qualified sitters close to your location and send you their details. The sitter will then show up at your door per the booking. For more details, please check out our how it works video.
You can visit the contact us page to get in touch. If you are looking to get in touch with your babysitter directly, please check your email or text messages for their details after we have confirmed your booking.
Yes you can rest assured we take your privacy very seriously. From having a secure website to encrypting your data, we take every step to insure your details are safe and we never share it with any third party for marketing purposes. We encourage you to read our Privacy Policy.
We have a 5-point vetting and selection process for babysitters. If a babysitter fails any of these checks, we do not work with them. Read more about our selection process on Our Sitters page.
KidSitter will send you the contact details of your babysitter once your booking is confirmed and we have assigned someone to you.
We recommend parents to make a booking in order for parent and child/children can meet the sitter beforehand. Parents also have the chance to call the sitter and chat in advance of a booking. However, since the sitters incur real costs, for example travel, we don't request sitters to attend face-to-face interviews without payment.
Yes, babysitters generally arrange for their own transportation at no cost to you. In exceptional circumstances, if they require compensation for their transportation, we will inform you of this before confirming your booking.
We will make every effort to make sure your sitter shows up on time. If your sitter is late for any reason, please do not hesitate to contact us immediately. We will make amends on their behalf.
For bookings already in progress, if you are running late, please get in touch with the babysitter as soon as possible and work it out with her. Also let us know as soon as possible so we can charge the prorated amount to you and pay the babysitter for the extra time.
We want to know how the babysitting got on. That is why we strongly encourage you to rate and review your babysitter. After the babysitter completes the job, you will receive an email with a link to review them.
All our babysitters have childcare experience and know how to react in emergency situations. They also have your contact details so you will be called immediately if there is an emergency.
Some of our babysitters, especially those who are childminders are Ofsted registered. However, this is not a requirement to be a babysitter. Ofsted registration is required for childminders who provide care for children on their premises.
KidSitter does not employ babysitters. The babysitters work for themselves. Think of us like a AirBnB or an Uber. We receive many applications from babysitters who wish to work with us. However, our vetting processes are very thorough, and we accept only about one in ten applicants.
Yes, we do have babysitters who have had sole charge of newborns and twins. At the time of booking, we ask for your child(ren)'s age(s) so we can match you up with someone with the appropriate experience.
Yes, there is a three hour minimum for each booking. This provides incentive for a babysitter to accept your booking, otherwise their travel time and transportation costs don't justify accepting the booking.
We understand that plans can change. So we offer full refunds for cancellations made from the time of the booking until 24 hours before the sitter is due to arrive. No refunds will be issued for cancellations made less than 24 hours of the sitters arrival, or if you book less than 24 hours in advance, the applicable cancellation policy is displayed before you submit the booking. We will also send you the cancellation deadline in the booking confirmation email which has the sitter details as well.
If your plans change and you need to amend the booking, you can do so by logging into your account and amend the booking.
That is one of the many benefits of KidSitter. You do not need to have cash on hand to pay the babysitter. In fact, you would never pay the babysitter directly. At the time of booking, we take your payment card details. KidSitter will charge your card for the amount of the booking after completion of the babysitting, and will pay the babysitter directly.
Yes, we provide babysitting at your special events and can set up a creche for you. We can also provide babysitters to come to a venue. Please contact us directly at help@kidsitter.co.uk if you would like for us to arrange this.
Yes, you can use the 'Add another booking' button on the booking page to enter multiple bookings at once. Please note that this button will be disabled until you fill the date/time/hours for the first booking. Once you do that, you should be able to add as many bookings as you want within the advance booking period.
Yes, we provide babysitting at some of the top hotels in London. If you are a parent looking for childcare at your hotel during your visit to London, simply register with us (it is free) and make your booking. If you are a concierge looking to get a babysitter for your guests, please contact us directly at help@kidsitter.co.uk.